Here you can easily track the status of your order by entering the tracking number we sent you in the confirmation email. Stay updated with the latest delivery information and enjoy a hassle-free experience. Thank you for choosing our services! If you have any questions, don’t hesitate to contact us.

Important for Cash on Delivery orders:

If you placed your order with the Cash on Delivery option, you will not receive a tracking number, as orders are shipped within 24 hours and delivered within 48 to 72 hours.

If you haven’t received your order yet, please note that we do not ship on Fridays after 4:00 PM, or on Saturdays and Sundays. In this case, your order will be shipped on Monday.

If after 3 business days you still haven’t received your order, you can contact our after-sales service at contact@velunapets.com. We’ll be happy to help you.